HENDON RETAIL SERVICES
Hendon Retail Services is a highly specialized retail real estate advisory firm that takes a principal led approach to retail leasing and management. A collaboration between retail industry veterans Jackie Wammock, CRX, CLS, and Charlie Hendon, we were founded on the principals of providing the highest level of service to our clients.
Approach. Developed as a boutique asset management and leasing firm, we think strategically, work hard, and treat every asset as our own. Our services are full in scope, and include project leasing, property management, accounting, development consulting, construction supervision, consumer and project marketing.
Focus. HRS is a retail only platform, without the distraction of multi-disciplinary actions such as office, industrial or residential. We are able to focus on what we love, shopping centers. Our experience encompasses all retail center types; grocery, specialty, lifestyle, mixed use, enclosed malls and regional power centers. Our broad background gives us the experience and capability to advise, lease and manage centers from neighborhood grocery to the most complex mixed use environments.
Integrity. Without the complications of tenant representation, we maintain excellent direct relationships with both the retailer and their broker representatives. This trust is built upon over 25 years of direct, honest communication with retailers and their trusted advisors. Without the perception that HRS is competition, we are collaborators in our retail tenant relationships.
HRS provides a full service management platform including physical plant inspections, maintenance and management, full service accounting, construction management and tenant coordination, budgeting, vendor supervision and expense control, CAM reconciliations, and tenant audits. Our monthly reports are complete and institutional grade. Property Management works closely with Leasing on tenant retention and budgeting in addition to consumer and project marketing initiatives.
Construction and Development Consulting
HRS utilizes the 30+ year old existing platform and development expertise of Hendon Properties. Our construction and development capabilities extend all the way from single shop tenant buildout to major expansion, renovation and redevelopment.
Leasing works closely with the owner to develop strategy. Analysis of the center, primary and secondary trade areas, and current tenant mix are combined with our experience and understanding of the center's market position to direct our recommendations for an action plan. Creating the merchandising plan, and executing the strategy is implemented with our long standing tenant relationships.
In today’s fast changing retail environment we also canvass the national, regional and local markets seeking new creative retailers. We are experts in navigating transactions from proposal, to letter of intent, to fully negotiated lease. Leasing guides the transaction from initial point of contact to the tenant opening for business.
Park Place Shopping Center
82,097 sq ft
Jared Jewelers, Alon's Bakery, Fidelity Investments, Cafe Intermezzo, McKendrick's
The Forum at Grandview
216,144 sq ft
Dicks, Steinmart, Home Goods, Best Buy, Michaels, Petco, ULTA
Blue Back Square
(West Hartford, CT)
877,000 sq ft
Mixed use urban lifestyle center
Crate & Barrel, Barnes & Noble
124,398 sq ft
The Hatchery, General Muir, CVS, 750 Luxury Apartments
465,993 sq ft
Kohl's, AMC, TJMaxx, Best Buy, HomeGoods
60,223 sq ft
Sprouts, Zoes Kitchen, Chipotle, Hollywood Feed
670,871 sq ft
Bed, Bath & Beyond, Stein Mart, Marshalls, Total Wine, Best Buy, Michaels, Old Navy, Petco
Mall of GA Crossing
436,765 sq ft
Target, Nordstrom Rack, TJ Maxx, HomeGoods
507,403 sq ft
Kroger Marketplace, Hobby Lobby, Marshalls, Petco, Ulta
206,823 sq ft
Home Depot, TJ Maxx 'n More
960,269 sq ft
Bed, Bath & Beyond, Marshalls, Target, Ross, Stein Mart
256,712 sq ft
Whole Foods, Home Depot, PetSmart
Sample Landlord/Partner Relationships
Sample key tenant relationships
Creating upside through renovation and re-tenanting:
Meyerland Plaza is a dominant infill power center in the heart of a dense Houston submarket. The center, at the time owned by Ronus Properties, was well anchored but contained an outdated movie theater building.
Taking advantage of favorable parking code ratios, we demolished and replaced a physically obsolete 35,000 square foot building with 60,000 square feet of new retail space.
Two new junior anchors and new additional shop tenants added to a diverse tenant mix that draws customers from various demographics and expanded the center's trade area. The center’s annual NOI increased by $975,000.
Principal, Director of Leasing
Chief Financial Officer
Chief Operations Officer
Director of Property Management
Director of Communications
Challenges and Successes
Jackie Wammock, CRX, CLs
Jackie Wammock, a Principal of Hendon Retail Services, is a seasoned retail real estate professional with over 20 years of experience in the industry including management and leadership of leasing departments, strategic planning, all aspects of transaction negotiation, and site selection. She has deep experience with all types of retailers from the biggest national players to local mom and pops. Her career has been focused in the principal capacity representing the developer/owner, inclusive of third party representation, but also includes experience as a director of real estate for a national retailer as well as in a brokerage capacity for Walmart and Kohl’s.
Jackie began her career in leasing with New Market Development and Branch Properties. Upon joining CNM Associates (which later became Ronus Properties ), Jackie was Senior Vice President of the company. She was responsible for leasing department management of a varied retail portfolio that ranged from 3 to 10 million square feet, located primarily in the Southern and Eastern regions of the United States. Notable projects at CNM/Ronus were Mall of Georgia (in partnership with Simon Properties), and Blue Back Square (in partnership with StreetWorks), West Hartford, CT. Due to common company ownership while at Ronus, Jackie also served as Director of Real Estate for Dallas-based Harold’s Stores, a national chain of upscale apparel stores.
Jackie was also a Vice President with Coro Realty Advisors, a full-service real estate investment and management firm representing primarily European clients. She directed all leasing activities of a 3 million square foot diverse retail portfolio in Atlanta and Florida. In 2015 Jackie was elected to her third term as International Council of Shopping Centers (ICSC) Southern Division Operations Chair, after serving 2 terms as Georgia State Operations Chair. She holds both Certified Retail Property Executive (CRX) and Certified Leasing Specialist (CLS) professional designations.
Charlie Hendon is the Founder and Chairman of Hendon Properties, a real estate development and acquisitions firm headquartered in Atlanta, Georgia, and is a Principal Partner in Hendon Retail Services. Since its inception in 1985, Hendon Properties has developed in excess of one billion of dollars in retail real estate in more than 20 states throughout the country. The company enjoys an excellent reputation nationally as an industry leader in the shopping center business. Hendon Properties partnered with Kohl’s department store in 9 out of 15 retail locations, introducing Kohl's into the Atlanta market, and developed the largest power center in Princeton, New Jersey - a 1.1 million square feet facility housing key tenants including Walmart, Sam’s Club, Kohl’s, Home Depot, Wegman’s, and Target. Prior to starting Hendon Properties, Charlie was a commercial real estate broker with Royal LePage and was ranked in the top five in sales for each year there.
In admiration for the culinary community, Charlie co-founded and co-owns Umi, a high end Japanese sushi concept in Buckhead Atlanta; voted in the Top 100 restaurants in the country by Open Table. He and the artistic partnership behind Umi also introduced Himitsu, an exclusive cocktail speakeasy lounge. In May of 2019, Charlie will further expand by opening the Atlanta location of Le Colonial, a French Vietnamese restaurant, with his partners. With equal passion for music, Charlie co-owns Smith’s Olde Bar, recognized as one of Atlanta’s top music and bar venues. He also owns Madison Studios, a full scale music studio with an associated label called Madison Records. Currently the label has 5 local Atlanta bands signed as well as Tony Lewis of The Outfield signed for a distribution deal.
Charlie has been a member of the International Council of Shopping Centers since 1989 and a member of the Capital City Club since 1986. Previously, he has served on the Advisory Board of Midtown Community Bank and the Board of Directors of The DeKalb County Chamber of Commerce. He also served two three-year terms on the Board of Directors of St. Martin’s Episcopal School, where he established and funded the Drama and Spanish Departments through The Hendon Challenge and started, funded, and coached the middle school baseball team.
Hendon Retail Services
Hendon brings the essence of the entrepreneurial spirit to retail real estate. The spirit that says it can be done. With a commitment to excellence in all aspects of development, we establish profitable locations for our tenants, which in turn maximizes value for our partners and clients.
Our continued participation in ICSC conferences has allowed us to foster and maintain close relationships with tenants and brokers. Hendon attends all major and regional conferences, with booths at Southeast Atlanta, RECON, and New York Deal Making.
Giving back to the communities where we live and work is among the responsibilities we have as a corporate citizen, and Hendon is proud to continue its tradition of making a difference in the communities we serve through offering philanthropic gifts, partnering with non-profit visionaries, and serving as educational advisors and scholarship benefactors. One such event is the SCREGS (Shopping Center Real Estate Golfers) Scramble, held at Chastain Park Golf Course each June. Led by COO Lance Hagaman, proceeds benefit Lekotek of Georgia, an organization that helps children with disabilities.
At Hendon, we promise to produce smart, efficient and responsible growth within the retail real estate industry. We work each day to create greater value through focused leadership and strength of character.
THE HENDON EXPERIENCE
We lease. We manage. We advise.
3445 PEACHTREE ROAD NE, SUITE 465
ATLANTA, GEORGIA 30326