2019 - 2020
an age well community
128 Years 1891-2019
"It is very special to share events & activities with my family & friends"
Imporvments in Quality of Care 17
Leisure & Lifestyle 21
Village Life 24
Resident & Family Meetings 25
Our Environment 27
Innovation & Learning 28
Financial Report 32
Table of Contents
About Us 5
CEO & Chairman Report 7
Our Governance 9
Our Board 11
Executive Management 12
Our Volunteers 15
" I enjoy the outdoors & small courtyards"
QVCare is a not for profit, charitable, public benevolent organisation situated in the beautiful suburb and community of Lindisfarne on Hobart’s Eastern Shore.
We provide a range of tailored aged care services to cater for the full spectrum of needs and lifestyles. These include residential care, respite care, emergency care, convalescent care, interim care, independent living units, home care services and additional services.
We are a community that places individuals at the centre of everything we do. We aim to provide respectful, compassionate, individual care that supports the independence of every resident.
We are recognised for our commitment to being a learning organisation and our innovative use of technology, extensive lifestyle and leisure activities and allied health pain management initiative.
A Celebrated 128 Year History
QVCare began its long and celebrated life in 1891 as a convalescent home in what was known as South Bridgewater (now Granton). Good fortune arrived for the Home’s further development in the form of a bequest from William Guesdon, a wealthy auctioneer and businessman originally from England who was a Member of the Tasmanian House of Assembly from 1882-1886. He died in England leaving the bulk of his estate to be used for charitable purposes in Britain and Tasmania. The bequest to the Home allowed the purchase of a parcel of land in Beltana (now Lindisfarne) in 1898, which included the Lindisfarne Hotel. That same year, the Home became The Victoria Convalescent Home in honour of Queen Victoria’s Jubilee. The new Home, was officially opened on 30 January 1900 by the Honourable FW Piesse. In 1959, the Home was incorporated as The Queen Victoria Home for the Aged with a refocus on meeting the needs of aged persons. The Home became known as Queen Victoria Care in 2016.
1960s Nursing Staff
CEO and Chairman Report
The Royal Commission into Aged Care Quality and Safety commenced during the 2019 financial year and delivered its Interim Report at the end of October, with the final report due in November 2020. QVCare supports the work of the Royal Commission and spent considerable time and resources submitting our response along with other aged care providers. At the same time we reviewed our structures and business practices to meet the challenges of the changing regulatory environment as well as dealing with the serious impact of previous funding cutbacks. Ensuring our residents receive the best care possible remains of critical importance to us and we remain committed to continuous improvement and addressing concerns when they occur.
A major significant change was the implementation of the Single Quality Aged Care framework commencing in July 2019. This framework is intended to create a partnership between providers, residents and their families and carers. With a key focus on dignity and choice, there will have to be greater involvement of all parties in planning care and decision making. QVCare invested heavily in educating staff and residents in readiness for this change. There have been significant changes to the model of care ensuring more individuality of care and service provision alongside an increase in staffing hours to enable this to occur. As part of this process QVCare invested in a new system of care management called Carelynx which very clearly sets the resident at the centre of all care planning and decision making and provides simple tools for staff to engage more actively.
QVCare was one of the first aged care providers to undergo accreditation under the new standards in mid July. Whilst we are pleased to report that we are fully accredited, we had one part of the human resources standard to address and agreed to a timetable for improvement around the management and oversight of staffing. We reiterate, as reported last year, we believe we provide sufficient, appropriately skilled and qualified staff to ensure that services are delivered in accordance with the standards and QVCare's philosophy and objectives.
During the year QVCare has engaged the services of Dementia Tasmania to provide ongoing education and support to staff in individual behaviour management as well as assisting to develop programs which will be sustainable into the future. This is a small part of our education program developed to assist our staff to provide quality of care that is appropriate to the changing needs of our residents.
QVCare is committed to investing in our people and placing great importance on our recruitment strategies in a difficult climate to ensure we hire the best possible candidates. We also continue to provide our Traineeship Program through our registered training organisation and we were very proud to have two winners: Jean Moussalli, Winner
ACSA 2019 State Aged Care Awards and finalist for the ACSA 2019 National Aged Care Awards; and Debra Blake Winner, 2019 Equity Apprentice/Trainee of the year at the Tasmanian Training Awards.
Communication has also been at the top of our agenda and we have now been successfully conducting a monthly Family Forum which is open to any family member or friend of our residents and is ably chaired by one of our volunteers. This enables a direct flow of information and feedback and has been very beneficial to all parties. The residents themselves have set up their own committee which is assisted by the same volunteer and invites management from time to time to respond to queries as well as providing suggestions and requests directly to those who can make things happen. There have also been a number of changes to increase the opportunity for interactions with all levels of staff.
During this reporting period we have engaged the services of Elm Consulting to assist the board in a governance review and re-invigorate the strategic plan and direction. This work will continue throughout the next year as we continue to develop both the board and the senior management team. The review will see the very important review of our Clinical Governance and Ethics Board Sub Committee. Established in 2014 this Board Sub Committee has met monthly with a focus on clinical monitoring and reporting on key care metrics. With the changes to the quality standards it is essential that this critical committee is working well and providing the board with appropriate and timely data to ensure its oversight of quality and safety in resident care.
Elsewhere in the organisation we have made significant investments in buildings and maintenance. The 16 bed wing was completed at the end of December 2018 and has been progressively occupied with permission sought and gained to elevate the costs of the refundable accommodation deposit which has been well received. These new beds add another dimension to the offering of accommodation we have. There has been the installation of a new call bell system, a complete replacement of the lighting through the village as well as work on a number of courtyards for resident use, most importantly a landscaping of the Link-way Courtyard which will be opened prior to this years AGM. This has been done in a funding environment which continues to challenge the whole aged care industry and has placed a particular strain on stand alone organisations such as QVCare. We continue to experience a rate of annual indexation well below the rate of cost increases, in particular wages. Occupancy also continues to be a significant challenge across the industry with the increasing effect of the growing home-care market. We continue to actively manage the balance sheet and strive for efficiencies which do not impact directly onto the care provision and services to our residents. Our future focus will remain on this objective whilst we also explore value adding opportunities across our services.
In closing, we would like to thank each and everyone of our highly committed staff who have continued to deliver quality care and support to our residents, clients and their families. Our thanks also go to the Directors and Executive Team for their ongoing commitment and support. Despite some of the extreme challenges we have been dealing with over this past year, at QVCare we remain extremely proud of the quality of care we provide, the hard work and dedication of our staff and the relationships we continue to have with our residents, their families, friends and stakeholders.
Over the past 12 months, the QVCare board has continued to strengthen our governance framework, board culture and individual director capabilities. A strong robust board will enable QVCare to deliver on our strategic plan, meet client and community expectations, and adapt to the changing external environment.
In 2019, QVCare engaged Elm Consulting Australia (Elm) to conduct a thorough governance review. The board has committed to implementing all the recommendations from the review, including the introduction of a Client, Carer and Community Advisory Council. The changes will ensure greater focus on clinical (quality) governance and alignment with contemporary governance practice.
Members of the QVCare Board, and their meeting attendances are set out in the table below. In 2018-2019 there were 11 ordinary meetings and an Annual General Meeting.
Chief Executive Officer
Nicholas Turner Chairman
We partner with people who are ageing to live their best life, their way.
To be the Centre of Excellence for an ageing well community
The values that guide us everyday:
Client and carer centred care
Our clients and their carers are at the centre of everything we do
Our people value continual learning and we partner with
the community to expand and deepen our knowledge
We take the time to listen and understand things
from another’s point of view
We are accountable for our actions and acknowledge
and improvefrom our mistakes
We have the courage to question the status quo, stand up for what
is right, take reasonable risks and be adaptable to change.
Nicolas Turner, elected Chairman 28 November 2017. Is the Managing Director of public relations, advertising and marketing agency Corporate Communications (Tas) Pty Ltd. He has 30 years’ experience as a journalist and public relations professional in Tasmania. A former reporter with the Mercury, Nick covered State politics, industrial relations, rural affairs and sport. He is a former national and Tasmanian president of the Public Relations Institute of Australia (PRIA) and is a Life Member of the PRIA and OHA Hockey Club in Hobart.
Margaret Murray, BBus is a retired Registered Nurse. During her 30-year career at the Royal Hobart Hospital she spent 12 years as Clinical Nurse Manager of the Intensive Care Unit and 10 years as Nursing Director for Medical Services. Following retirement in 2003 Margaret was appointed Deputy member of the Parole Board of Tasmania. Her involvement with the Queen Victoria Home began in 2002 when her father and later a much-loved aunt were residents of the home. Margaret has been a member of the QVCare Board since 2015.
Victoria Newton is an experienced human resources professional. Victoria has worked in a diverse range of industry sectors; resources, health, manufacturing and utilities both in Australia and overseas. She is experienced in leading cultural change, organisational design, managing talent and developing individual and organisational capability. Victoria is passionate about contributing to the creation of work environments that offer value for both the employee and the employer. She holds a Bachelor of Arts degree and Masters of Business Administration.
Annette Marlow is currently employed by the College of Health and Medicine, University of Tasmania where she undertakes the role of Director of Professional Experience. Since 2010 Annette has actively been engaged in many research and evaluation projects primarily focusing on the provision of quality professional experience placements for students. Annette’s participation in ‘Establishing Teaching Nursing Homes to Provide Quality Inter-Professional Clinical Placements in Aged Care’ has confirmed the necessity to promote non-traditional placement opportunities to healthcare students, thus ensuring they receive a more global and representative understanding of healthcare provision.
Josef Geidl joined the Board in May 2018 after a career as a geologist in Queensland, Victoria and Tasmania and subsequently as a senior project manager with a large private engineering consulting firm in Tasmania. Josef’s diverse roles included engineering geologist, quality management facilitator, Myers-Briggs assessor and a secondment to TAFE Tasmania as manager for their META management Development Programme. A past member of the Geological Society of Australia and the Australian Institute of Mining and Metallurgy. Josef has a BSc Hons in Earth Sciences from Monash University and also a Graduate Diploma of Political Science from the University of Tasmania.
CHIEF EXECUTIVE OFFICER - Moira Laverty is a registered general and psychiatric nurse (Edinburgh) and has held several management positions in both public and private health in Victoria and Tasmania. Moira was Chair of the Nursing Board of Tasmania for two consecutive terms and re-joined the Nursing Board as CEO, a position she held for ten years. Moira is a strong proponent of the right of every older person to live ‘the best life they can live’ and receive the best and most appropriate care they require as they age. She works with the dedicated team at the QVCare to ensure this happens.
EXECUTIVE MANAGER CLINICAL SERVICES - Simone Baxter relocated from Western Australia and joined the team in November 2018. Simone has had a long career in aged care with a variety of roles including Director of Care and Facility Manager and has held positions in Quality, OH&S and Injury Management. During her career Simone has actively been involved with a number of professional and peak bodies to improve aged care services for residents, clients and those working within it at both an operational and strategic level.
EXECUTIVE MANAGER ENVIRONMENTAL SERVICES - Shelly Gleeson relocated to Hobart 13 years ago taking up positions of Service Manager with a number of electrical firms. Managing many large interstate and local contracts and up to 15 service technicians. During this time Shelly was managing many systems in Aged Care Facilities wthin Tasmania and that is where her interest in the industry began. Shelly feels priviledged and happy to be part of a team providing services to the QVCare family.
Staff & Volunteers preparing for Cup Day 2019
EXECUTIVE MANANGER CUSTOMER SERVICE - Jacquie Sanderson joined QVCare at the beginning of 2017 and has 25+ years’ experience in not for profit, private and local government sectors. For the past 13 years, Jacquie has worked in aged care management. Jacquie's experience includes residential aged care, village and community care management. When Jacquie is not at work, she can be found volunteering in domestic animal & wildlife rescue and coordinating social media for missing and found pets.
EXECUTIVE GENERAL MANAGER - Leanne Nugent trained as a Registered Nurse at the RHH in 1985 and worked in Community Health before leaving nursing to open a small business while her children were young. Leanne has 15 years experience in management within the Aged Care industry which includes home & community care, and facility management of two large Tasmanian facilities. Prior to joining QVCare in 2017 Leanne worked with Mission Australia in Community Housing.
AUSTRALIAN RULES FOOTBALL
“There is lots of variety here from administration help, nail care, setting up functions so I am never bored. I have made friends with the staff and residents and my mum, Valerie has been living here since 2007 so I get to see her daily as well”. Sue
A regular volunteer, Sue with her mum Valerie.
QVCare has over 40 dedicated volunteers of all ages and life experiences. Our volunteers share a common purpose - to provide residents with the opportunity to make human connections and reduce feelings of loneliness. Our volunteers participate in the Volunteer Visitor Program, where they spend time with the residents listening to their story and developing a meaningful friendship. Volunteers also participate in other activities such as nail care, morning memories, chapel services, bingo and fundraising. We are very grateful for our volunteers and the work they do to help make someone 'laugh out loud', feel a little less lonely, and hold someone's hand when they need it.
Peter and his Maltese Rosie are long
serving volunteers with the Volunteer
"It is fantastic to see that there are many activities being enjoyed that celebrate our diversity,
difference and culture. "
“ I am new...It has really helped having a regular
visit with Therese. ”
Improvements in Quality of Care
This past year QVCare has implemented several changes to improve the quality of care and holistic wellbeing of our residents, particularly those with dementia or dementia-related behaviours.
CareLynx Care Planning
In May 2019 QVCare commenced using a new Care Planning tool called ‘CareLynx’. CareLynx is a system that integrates clinical pathways to support and monitor staff to proactively deliver evidence-based, best practice clinical care to residents. The inbuilt clinical systems and pathways are an evolution for care management and governance in aged care. Carelynx is easy to use and the pictorial care plans created in collaboration with residents and their families enables staff to provide care that takes into consideration individual residents personal goals.
Our team of dedicated Pastoral Carers offer residents emotional, social and spiritual support via non-religious forms of counselling at the request of the resident. This offers the opportunity for residents to express their concerns related to their wellbeing in a private setting. Jane and Judy also organise the Ecumenical Service (unity of different Christian denominations) twice a month in our beautiful chapel. This program is well received by residents with an average of 90 individual visits per month.
Our Pastoral Carers (from L-R) Judy, Therese & Jane
"The colours & dancing.... our staff look beautiful in costumes ."
Dementia Change Response Team
In November 2018, QVCare introduced a new role ‘Change Response Team (CRT)’, previously known as Dementia Support. CRT staff have extensive dementia training and assist residents living with dementia and/or those demonstrating dementia-related behaviours to reduce and manage their behaviour. Two CRT staff are available on site everyday between 1pm and 9pm and can be clearly distinguished by their purple shirts. This role has been a great addition to the QVCare team and have provided residents that extra one on one attention when distressed or confused.
Training and mentoring from Dementia Tasmania
Ros Calvert is an experienced and qualified dementia consultant with Dementia Tasmania who has been providing a weekly training and mentoring program for staff at QVCare. This program helps staff improve their skills in supporting people with dementia. One of the key changes introduced by Ros is a ‘Positive Approaches’ folder that outlines a resident’s personal history and care preferences. The Positive Approaches folder has enabled staff to better understand residents and their behaviour and deliver care in a way that is more suitable for individuals living with dementia.
Person Centred Care
This year QVCare has strengthened its person-centred care approach, aligned with the new Standards. The person-centred model of care places people at the centre of their own care and treats the person as a whole, inclusive of their medical concerns, personal qualities and choices about well-being. This is contrasted to the medical model in acute settings that focuses predominantly on the disease.
A person-centred approach is respectful of, and responsive to, the preferences, needs, values and goals of the person and those that care for them. The key dimensions of person centred care include respect, emotional support, physical comfort, information and communication, continuity, care coordination and partnerships with residents and family in the design and delivery of care.
Achieving a person-centred care approach is a whole of organisation effort. It relies on staff developing a deep knowledge and caring relationship with the residents. Our ‘Resident of the Day’ program is integral to person-centred care by enabling regular communication with residents, as well as their relatives, representatives and advocates, about what is important to them.
Margaret Thompson (Counsellor)
Provision of emotional support to residents at QVCare
Margaret Thompson is a qualified nurse and professional counsellor who provides emotional support to residents at QVCare. Starting her career as a nurse, Margaret now runs a private practice providing counselling/psychotherapy for clients presenting with a range of concerns including relationship issues, grief and loss, trauma and anxiety. As a counsellor, Margaret draws on her experience as a Registered Nurse, Clinical Nurse Manager and Assistant Director of Nursing.
Margaret has a particular interest in issues faced by older people in residential care and has presented a paper at the Psychotherapy and Counselling Federation of Australia conference titled ‘Emotional and psychological support of new residents in residential care’ (2012).
Margaret meets with residents at QVCare who have been identified by staff as needing support for issues, including residents who are:
unhappy and unwithdrawn
struggling with their physical incapacity
experiencing a sense of loss
having difficulty adapting to life in residential care.
In working with the residents, Margaret acknowledges and validates their perspective through listening, understanding, respecting and valuing their stories. Margaret encourages residents to go down ‘memory lane' and re-experience who they were, as they reflect on their life as it was. This interaction may help residents reframe their reality as a place they perhaps hadn’t planned, but they are now safe and supported, and most importantly, they still matter.
Lifestyle and Leisure
QVCare has continued to increase the depth and quality of its Lifestyle and Leisure (L&L) program this year, with diverse social support and activities on offer each week. These include:
Specific men’s and ladies outings
Art and crafts
Celebrating significant events
Fundraising (e.g. Cancer Council Tasmania’s Biggest Morning Tea)
Music concerts (From Paul Fenton to German Choir)
Cooking classes, cheese and high tea
Sport and games (e.g. bingo, putt putt, indoor bowls, quizzes)
Ballroom and Tango dancing
A more person-orientated approach
This year the Leisure & Lifestyle team has made significant changes to how it works with residents by transitioning from task-oriention to a people-orientated approach. Residents confirm this is a positive change, and staff feel they have the opportunity to get to know residents on a much deeper level.
For example, in the morning, our Leisure & Lifestyle staff take the time to start with a friendly chat, ensure the resident is comfortable and ready for breakfast and the mail and newspapers have been delivered. We have created small breakfast groups on each of the wings for those who enjoy company in the mornings or need additional support with eating.
We have also updated our Lifestyle Assessments to include more information about residents individualised goals. Resident’s have expressed a wide variety of goals including 'keep mobile', visit the Cat Cafe in Hobart, write a book, '100 milestone', stay connected, go bushwalking, and develop meaningful relationships. We will continue to work hard to help our residents achieve their goals - whatever they may be!
We have two new wheelchair accessible minibuses which are used to transport residents several times a week across southern Tasmania for many different outings. These bus trips provide residents the opportunity to socialise, explore and be active. For many, it’s the highlight of the week! Outings include sightseeing trips, going out for lunch to a variety of local restaurants, shopping at Lindisfarne and Eastlands, coffee shop chats, Lindisfarne Fashion Parade and Ladies High Tea at the Grand Chancellor.
Wellness and Fitness Centre
“What’s good for the heart is good for the head”
At QVCare, we are passionate about supporting our residents to enjoy the benefits of movement in a safe environment. Our residents receive indiviudalised programs from our onsite physiotherapy service that focuses on increasing independence through balance, walking speeds and fall preventions. Our gym consists of the latest HUR electronic fitness equipment that is specially designed for seniors exercise. The equipment matches your body’s natural vascular movement using smooth air-technology, resulting in a safe, more effective exercise. Our heated swimming pool enables low impact movement with little risk of injury.
QVCare continues to strengthen our Independent Living Units offering, enabling residents to remain in their own homes independently for as long as possible. In the Village, we provide for all our residents’ needs, including hairdressing, pool and gym, extensive recreational activities, and even an onsite café.
Over our long history, we have become deeply embedded in the local Lindisfarne village, making it easy for our residents to connect to their choice of shopping and services or a favorite restaurant or coffee shop.
Village Life has been bustling this year with many enjoying activities designed to create a welcoming and friendly environment. These activities included:
A trip on the Egeria with lunch on the boat outside the Motor Yacht Club
Tours of Blundstone Arena
Concerts at the Theatre Royal
Monthly luncheon Bus trips
Bi-monthly themed dinner meetings (with some great decorations by Bev Tindall in the White House, music, background visuals on the large electronic screen and of course, excellent food provided by our catering manager and his staff!)
We would like to thank long-time stalwart Colleen Bratt for her many years of organising the ILU activities and welcome our new organisers Rae & Ken Stewart.
Resident and Family Meetings
QVCare strives to provide excellent standards of care and service that is resident-centred. This year we have focused on bolstering the opportunities for residents and their families to discuss issues and provide feedback on their care. Feedback and complaints are welcomed by QVCare as an opportunity to improve our service and the quality of life for our residents.
The Village also introduced a “Keep an eye on your Neighbour’ campaign. This has helped foster a like-minded community, where residents can go about their daily life as they please but know they are supported whenever the need should arise.
Alpacas providing therapy
Alpacas Rosie and Viviani from Toffemont Alpacas visited QVCare this year, much to the joy of staff, residents and the children from Discovery Early Learning Centre in Lauderdale. Alpacas are particularly known for their relaxed and placid nature. Therapy animals can help lower blood pressure, ease anxiety and life spirits.
Resident Chats with Management
Resident Chats with Board Member
Residential Aged Care Resident Committee
Chair: Resident Dorothy Smallhorn
Family Forum Residential Aged Care
Chair: Family Liaison Officer Alison Jacobs
Independent Living Committee (3G)
Management & ILU Residents
We now have a variety of different forums that each have different membership including resident only, family only, and residents with Executive.These forums enable residents and their families to meet to raise concerns and questions and receive important information about QVCare and aged care more broadly. All issues raised at meetings are followed up with Executive to provide a response, and where appropriate, further action taken.
These forums have been very well received as a great opportunity for staff and families to communicate face to face and get to know each other more. Family members also have developed a better understanding of the complexities of managing an aged care facility and staff have increased empathy with the concerns and anxieties of resident’s families.
QVCare is located in Lindisfarne, a suburb of Hobart, on the Eastern Shore of the Derwent River, less than ten minutes from the City Centre and 20 minutes from the Hobart International Airport. Our Village is set in a beautiful location with sweeping water views of Hobart’s River Derwent, kunanyi and blooming gardens.
16 new rooms
We are thrilled to have opened 16 new rooms in the Residential Aged Care facility in the past year. The new rooms are located at the end of Peter Top East and the Victoria Apartments each wing has a kitchenette, for resident family use, with excellent views from the river view rooms and a lovely landscape vista from the eastern rooms. A huge thank you to Project Manager, Murray Wise, and Brayden Webb, foreman, from Fairbrother Pty Ltd and Architect, Mark Drury. The work by Fairbrother Pty Ltd was awarded the Lifestyle for Seniors Award at the Master Builders Tasmania Awards for Excellence, 2019. We are very proud of our work with Fairbrothers and look forward to continuing this strong relationship into the future.
The Award Winning 16 Room Extension
The Linkway courtyard also received a major upgrade thanks to Designer Lindsay Campbell and Landscaper Feng Shui. The makeover included a complete restructure of the courtyard, new outdoor furniture and a revamp of the deck area with ornamental panels. Changes were made to improve the accessibility of the courtyard for 'wheelie walkers' and wheelchairs, such as a ramp for the deck and full paving.
Innovation and Learning
QVCare continues its strong commitment to being an industry leader in innovation and learning, contributing to the development of future aged care professionals both at QVCare and in Tasmania more broadly.
Registered Training Organisation
QVCare has been an active Registered Training Organisation (RTO) since 2002, offering on-the-job Certificate III in Individual Support Traineeship program. Students graduate as highly competent Extended Care Assistants.
Eleven students graduated in the 2018/2019 cohort with six continuing to gain employment at QVCare: Debra Blake, Jean Moussalli, Lachi Thapa, Krishna Karki, Roshni Thapa and Georgia Laycock. The 2019/2020 trainee intake are progressing well and fitting into their teams and we are in the process of employing further trainees to commence working with QVCare in mid-November.
Looking ahead, we are in discussions with other aged care organisations including Anglicare, Corumbene, Glenview and Huon Regional Care to offer training for their facilities. We are also looking to introduce a new highly in demand course ‘Assist Clients with Medication Skill Set’ that will enable carers to support a person to self-administer medication.
2019/2020 Extended Care Assistant Trainees
Extended Care Students (graduated or studying)
Trainee Award winners
Students receiving on the job experience
Staff undertaking further qualifications
“Completing this course has changed my life. The QVCare RTO helped me with my computer skills and with literacy numeracy and language skills. I was introduced to technology and am now able to email, send text messages and search the world wide web. The QVCare RTO not only supported me in my studies but also taught me how to deal with my personal issues. I have gained so much self confidence by achieving successful outcomes.”
We are very proud of two of our trainees from the 2018/2019 cohort, Debra Blake and Jean Moussali, who each won awards this year in recognition of their efforts.
Debra Blake won the Equity Trainee of the Year at the 2019 Tasmanian Training Awards.
Jean Moussali won the State Trainee of the Year Award at the ACSA Aged Care Awards, and went on to be a finalist in the National Awards. He was also a finalist for the Equity Trainee of the Year at the 2019 Tasmanian Training Awards alongside Debra.
2018/2019 Extended Care Assistant Trainees
Debra Blake Tasmanian Training Awards – Equity Trainee of the Year Winner
Jean Moussalli was born in Syria and migrated to Australia with his family in 2016.
In 2018 Jean was successful in gaining a traineeship as an Extended Care Assistant at Queen Victoria Care in Lindisfarne, Tasmania where he has been studying a Certificate III in Individual Support. Jean is a compassionate caring person who has excelled in his chosen career as a carer. Jean has now successfully completed his qualification and has gained secure employment with Queen Victoria Care.
Jean Mousalli ACSA Aged Care Awards - State Trainee of the Year Winner
Workplace opportunities for students from refugee and migrant backgrounds
This year, we partnered with TasTAFE and the Students Against Racism (SAR) program to enable young people from refugee or migrant backgrounds to experience learning opportunities within our facility. The SAR program aims to provide students with real work exposure and training while assisting workplaces to build understanding and social connections with people from different cultural backgrounds. Our RTO provided SAR students training in Manual Handling and First Aid and work placement in Leisure and Lifestyle, Catering and Caring teams. The staff and residents enjoyed the opportunity to hear more about the struggles of coming to a new country and the challenges they had to overcome to feel part of the Hobart community.
Teaching Aged Care Facility
QVCare’s unique partnership with the University of Tasmania and Wicking Dementia Research and Education Centre remained a key focus. In 2019, we provided on-the-job experiences for 220 undergraduate students from Nursing, Medicine, Paramedicine and Pharmacy disciplines. Through this initiative, the students are able to expand their knowledge of working in aged care and QVCare staff benefit from their fresh perspectives and valuable insights about current practice. This initiative is only made possible by the generous participation of our residents, staff and facilitators who work collaboratively to support the student’s learning. This year we improved the experience for medical students, allowing them to engage with the resident's GP’s directly and participate in comprehensive medical assessment with the residents.
We are committed to upskilling our staff and preparing them for growth opportunities within the organisation. This year we have provided a number of staff the opportunity to undertake further qualifications including:
Jo Sadkowski – Certificate III in Business
Kathryn Johnson – Diploma of Leadership and Management
Stacy Smith – Diploma of Leadership and Management
Sonia Nankivel – Diploma of Leadership and Management
Shaun Andrews – Diploma of Leadership and Management
Jane Richardson – Diploma of Leadership and Management.
Queen Victoria Care has continued to feel the financial pressures faced in the aged care industry for 2018-19. Expenses continue to increase in order to meet the necessary compliance requirements. The cost of salaries, employee benefits and associated expenses make up the most significant expense – increasing from $9.0 million in 2017-18 to $10.1 million this year. Investment property valuations were not undertaken in the current year, as management determined current valuations remain reflective of the fair value of those properties.
During the 2018-19 financial year, QVCare increased its revenues from operating activities by over $747,000. This increase results primarily from the Residential Aged Care Funding Instrument (ACFI) subsidies received, through increases in current year subsidy rates, number of bed days and ACFI care levels, in conjunction with the prior year’s subsidy being reduced due to a portion being repaid. Non-Operating revenue decreased over $450,000, as QVCare was the beneficiary a significant bequest in the prior financial year, with no such amount being received in 2018-19 financial year.
During the year, QVCare funded capital expenditure of $3.4 million ($1.7 million in 2018-19) from cash flow and reserves. The capital expenditure included continuation of the Peter Top East Extension, Nurse Call Bell upgrade, planning of Northern Entry and ILU developments, scoping of a future roof replacement project, room renovations, general asset renewal and purchases and continued technological infrastructure and software improvements.
The Cash and Financial Investments held totalled $16.5 million at 30 June 2019, decreasing from $17.7 million at the end of the 2017-18 financial year. This is in-line with increased operational and capital expenditure in comparison to the prior year.
Providing the highest level of care and accommodation remains at the forefront of QVCare’s priorities. Opportunities to expand the Village continue to be investigated, with ongoing monitoring of nearby property’s availability. Aged Care continues to face both reputational and financial difficulties as an industry and QVCare is working diligently to implement strategic plans to address its’ financial concerns.
The accompanying charts provide a summary of the financial outcomes. A complete set of Financial Statements are separately available. Prudential information, Directors’ statement and audit certificates are appended to the Financial Statements.
Peter Top West Wing
Resident Garden Luncheon
Children from Lauderdale Discovery
Early Learning Centres joining in with with our volunteer ballroom dancers
Ballroom Dancing - Resident Alan & Allie
Resident Geoff raised $600 at
Australia’s Biggest Morning Tea Fundraiser
Weekly Art Group
Alpaca Visits - Resident Tom & Rosie
Children from Lauderdale Discovery
Early Learning Centres with residents
Total Expenditure from All Sources
Capital Works & Plant Equipment Expenditure
Total Revenue from All Sources
Net Cash Flow from Operating Activities
13 MILFORD STREET, LINDISFARNE, TASMANIA, 7015
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