Process Design Process Engineering Key Concepts Certified Process Design Engineer (CPDE) Service Integration and Management (SIAM) Foundation Apollo 13: An ITSM Case Experience Simulation CarGO: IT Service Management Essentials Simulation
Lean/VSM Value Stream Mapping Key Concepts Value Stream Mapping Fundamentals Foundation of Business Analysis
DevOps DevOps Key Concepts DevOps Foundation ITSM for DevOps DevOps Leader Site Reliability Engineering (SRE) Key Concepts SRE Foundation SRE Practitioner DevSecOps Foundation DevSecOps Practitioner AIOps Foundation Observability Foundation
Employee Experience The Leadership Journey - 12 weeks, 2 hours per week Experience (XLA) Essentials Experience (XLA) Foundation Organizational Change Management Workshop Workplace Service Excellence Skills
If you are looking at training for yourself, a small team, or a large group, we have options for you. In our classrooms...or yours
ITIL/ITSM ITSM Key Concepts ITIL® Foundation ITIL Create, Deliver and Support (CDS) ITIL Direct, Plan and Improve (DPI) ITIL Drive Stakeholder Value (DSV) ITIL High Velocity IT (HVIT) ITIL Digital and IT Strategy (DITS) ITIL Support, Monitor and Fulfil (Practice bundle) ITIL Practitioner: 15 titles 3 new! ITAM, Supplier, Release Management
Delivered on site or in our virtual classrooms
Business Agility/AI Agile SM Key Concepts QuickStart to Prompt Engineering for Everyday Business Users Exploring AI & Machine Learning for the Enterprise / Hands-On Overview AI Basics Camp 1: Tools & Techniques for Business AI Basics Camp 2: Transforming Business Ops with Cutting Edge AI Apps
Blue text = courses planned for release in the next 12-24 months
Est. 2004