Process Design Process Engineering Key Concepts Certified Process Design Engineer (CPDE) Service Integration and Management (SIAM) Foundation Apollo 13: An ITSM Case Experience Simulation CarGO: IT Service Management Essentials Simulation
Lean/VSM Value Stream Mapping Key Concepts Value Stream Mapping Fundamentals Foundation of Business Analysis
ITIL/ITSM ITSM Key Concepts ITIL® Foundation (4 & 5) ITIL 5 Product ITIL 5 Service ITIL 5 Experience ITIL 5 Strategy ITIL 5 Transformation ITIL 5 Transition (bridge) ITIL 5 AI Governance ITIL Practice Manager Bundle; MSF ITIL Practitioner: 15 titles ITIL 4 Managing Professional & Strategic Leader; DPI, HVIT, DITS, DSV, CDS
DevOps DevOps Key Concepts DevOps Foundation ITSM for DevOps DevOps Leader Site Reliability Engineering (SRE) Key Concepts SRE Foundation SRE Practitioner DevSecOps Foundation DevSecOps Practitioner AIOps Foundation Observability Foundation
Employee Experience The Leadership Journey - 12 weeks, 2 hours per week Experience (XLA) Essentials Experience (XLA) Foundation Organizational Change Management Workshop Workplace Service Excellence Skills
If you are looking at training for yourself, a small team, or a large group, we have options for you. In our classrooms...or yours
Delivered on site or in our virtual classrooms
Business Agility/AI Agile SM Key Concepts QuickStart to Prompt Engineering for Everyday Business Users Exploring AI & Machine Learning for the Enterprise / Hands-On Overview AI Basics Camp 1: Tools & Techniques for Business AI Basics Camp 2: Transforming Business Ops with Cutting Edge AI Apps
Blue text = courses planned for release in the next 12-24 months
Est. 2004